We’ve compiled some of the more frequently asked questions in an easy to follow page. As always you can can call/text/email us with any other questions you may have.
Where is EPIC located?
Is EPIC a legal cannabis company?
How long has EPIC been in business?
What does EPIC stand for as a company?
Who is Sonique and how is EPIC related to the company?
Is Delta 8 THC legal federally?
Where does EPIC get their CBD and Delta 8 THC?
Is Delta 8 THC legal in my state?
Please check with your local and state laws.
Can you ship to my state if Delta 8 is illegal here?
How much Delta 9 THC is in your Delta 8 products?
ALL OF OUR PRODUCTS HAVE EITHER 0% DELTA 9 THC OR UNDER THE FEDERALLY MANDATED 0.03%.
We do not and will never ship product that does not comply with federal law.
All of our tests are conducted by Confidence Analytics via our certifying partner the National Vape Institute of Health and Safety.
All of our tests are available via our website and can be third party verified.
All of our products are lot controlled. All of our products adhere to our strict track and trace system.
What are the risks in my state if Delta 8 is illegal here?
PAYMENT & REFUND QUESTIONS
What payment options do you currently have available?
What is your return and refund policy?
If the product has been opened or used, we cannot provide you with a refund and will not accept a return.
What if a product is damaged or non-functional?
Can I pay and ship to a different address?
Can I use a Pre-Paid Visa card?
I'm not happy and I want to do a charge back on my credit card?
If you do a charge back and we’ve shipped your product we will fight it with the credit card company. We keep detailed logs and receipts of everything we ship. We will file a legal complaint about a false charge back which will negatively impact your credit in a bad way.
Whatever your reasoning a false charge back will not hurt us at all, but will make sure to ruin your credit for a very long time. Just avoid it and move on. As it stands we’ve never lost a single charge back dispute and we plan to fight every single one that comes up.
We pride ourselves on our strong Track and Trace system. And this has gone a long way towards helping us win our charge back disputes.
Is an adult signature required to receive an shipment?
What if I put in the wrong shipping address?
Can I delay shipment?
How fast do orders ship?
How long until my order arrives?
Do you offer tracking information for my order?
My order never arrived or was lost by the shipping company?
The package shows delivered but I never got it.
Is Delta 8 safe?
How will Delta 8 affect me?
Is Delta 8 safe for children or pets?
Does Delta 8 THC show up on drug tests?
What is the shelf life of your products?
Flower – 1 Month
Edibles – 2 Months
Concentrates – 3 Months
Is the vape cartridge refillable/disposable?
Do the vape cartridges have any metals in them?
How should I store the vape cartridge?
What should I do if the vape is clogged?
- Turn the cartridge upside down for 1 hour.
- Pre-heat the cartridge before using it by pressing twice on the battery button.