Our Payment Processor requires all new orders over $200 to be verified via photo. Once your order is placed we will send you a SMS/EMAIL asking for this info with an example picture for reference.

We currently accept all major credit cards.  We do plan on adding other popular payment methods soon.

Our refund policy is generally very simple.  You are welcome to to return any unopened products for a full refund no questions asked.  If the product is unopened and you would like to return it, we will provide you with a shipping label you can then use to ship the unopened product back to us.  Once we receive it and verify that it is unopened, we will issue you a full refund.

If the product has been opened or used, we cannot provide you with a refund and will not accept a return.

Occasionally some of products may have problems.  In this case we ask that you first speak with our customer service team to help sort out the issue.  If we can’t help you fix the problem.  We will work to replace or return the product.

In order to avoid the common risks of credit card fraud, we do not accept orders shipped to a different address than the billing address.  The billing and the shipping address must match in order for us to ship.

Yes that’s perfectly fine.

First, please contact us.  If it’s something we can help you with.  We will do our best.

If you do a charge back and we’ve shipped your product we will fight it with the credit card company.  We keep detailed logs and receipts of everything we ship.  We will file a legal complaint about a false charge back which will negatively impact your credit in a bad way.

Whatever your reasoning a false charge back will not hurt us at all, but will make sure to ruin your credit for a very long time.  Just avoid it and move on.  As it stands we’ve never lost a single charge back dispute and we plan to fight every single one that comes up.

We pride ourselves on our strong Track and Trace system.  And this has gone a long way towards helping us win our charge back disputes.

At this point in time we do not ship to any College or University. Due to the nature of our products we are not allowed per the Hemp Act. We do however ship to any Household, Apartment, Condo, Townhouse, Trailer, etc etc

Yes, an adult must be present to sign for the shipment.  Morally we cannot ship to someone who is not an adult.  Please if you are minor do not order from us.  You will not be able to receive the package.

If you tell us in time we may be able to adjust the shipment address before it arrives.  If we can’t adjust the shipment address then there not much more we can do to help you.  We will no be providing a refund, replacement or return for wrong addresses.

Yes.  You can order and let us know when you would like your order shipped in the order notes.  We will hold your order until the day it needs to ship out.

Normally all orders ship same day they are placed.  Order needs to be in before 1pm PST.

Depending on the state it can be up to 4 days.  But normally its 1-3 days max.  Holidays may slow down ship times.  Please plan accordingly.

Yes we do.  You will receive an email with the tracking number.  Additionally you can log into your account to view the tracking number for that order.

We recommend contacting the shipping company first to let them know.  If they are not able to help you, then we can step in an open a case with them.

Please check with other members if your household.  If the shipping company shows delivered but you did not get it, you can also open a case up with them.  Once it shows delivered there is nothing we can do to help you.  Please make sure to check that it was not stolen off your porch or from in front of your home.